Imagine yourself here. Be a part of something great at the Science Museum of Minnesota.
The Science Museum of Minnesota knows that diversity generates better ideas, inspires creativity, and is essential to building a positive workplace. As an employer of choice, we hire and retain employees by valuing differences, creating a collaborative work environment, and providing promotional and career development opportunities. Read our Statement on Equity and Inclusion.
Join our Visitor Relations team as a Visitor and Volunteer Experience Manager. This position oversees the delivery of customer service and personalized facilitated experiences through both staff and volunteers . This role also oversees organizational volunteer operations ensuring strategic alignment and delivery.
Work Environment: Temporarily remote work from home to be assessed every 3 months in response to the COVID-19 pandemic, office setting onsite.
Job Duties & Responsibilities:
- Create a superior visitor experience by providing leadership for all aspects of visitor experience team and museum operations.
- Have a working knowledge of museum operations best practices, ticketing and phone systems, CRM, and procedures of purchase point operations in service of strong representation of the visitor voice.
- Support equity and access initiatives across the organization, which contribute to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
- Work in partnership with the visitor experience manager to think holistically about customer service and experience delivery in new and innovative ways.
- Create, implement, manage, and evaluate the volunteer lifecycle including training and enrichment to ensure optimum attraction, engagement, and retention of high performing volunteers to foster positive organizational culture.
- Support and collaborate with organizational leaders regarding their volunteer needs to align with the strategic direction and goals of the organization.
- Ensure that volunteers are positioned well and supported in their interactions with visitors to provide engaging, personalized and educational experiences.
- Create, refine, and enforce processes and policies to ensure integrity, clarity and consistency in the volunteer community.
- Responsible for creating and monitoring a robust budget, which contributes to cost-effective operation of the museum.
- Performs other related duties as assigned.
Minimum Qualifications:
- Proven experience in customer service and operation management in retails, hospitality or attraction industry.
- Demonstrated experience leading large teams on a continual basis.
- Demonstrated experience and skills in writing, communication, training, and managing budgets.
Preferred Qualifications:
- High school diploma.
- An understanding of volunteer management is valued but not required.
- Cultural competency and experience working with diverse communities.
- Willingness to be open and respectful of all backgrounds.
- Fluency in language(s) other than English valued (Hmong, Somali, Spanish).
Hiring Pay Range: $50,000 USD or more per year/ Depending on Qualifications.
The job duties describe the general nature and level of work assigned to this position and is not an exhaustive list. For some positions, detailed procedures may be outlined in supplemental documents.
We exist to turn on the science and inspire learning, inform policy and improve lives. We envision a world in which all people have the power to use science to make lives better. We value science as an essential literacy and strive for inclusion inside and out so that our museum and our people reflect and respond to the diverse needs and cultures of our community. It is the museum’s policy and practice to hire and promote qualified job seekers from a variety of backgrounds and experiences. We offer benefit packages for full-time and part-time employees.
Visitor and Volunteer Experience Manager
Posted: June 16, 2021 by admin
Category: Science Museum of Minnesota
Imagine yourself here. Be a part of something great at the Science Museum of Minnesota.
The Science Museum of Minnesota knows that diversity generates better ideas, inspires creativity, and is essential to building a positive workplace. As an employer of choice, we hire and retain employees by valuing differences, creating a collaborative work environment, and providing promotional and career development opportunities. Read our Statement on Equity and Inclusion.
Join our Visitor Relations team as a Visitor and Volunteer Experience Manager. This position oversees the delivery of customer service and personalized facilitated experiences through both staff and volunteers . This role also oversees organizational volunteer operations ensuring strategic alignment and delivery.
Work Environment: Temporarily remote work from home to be assessed every 3 months in response to the COVID-19 pandemic, office setting onsite.
Job Duties & Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Hiring Pay Range: $50,000 USD or more per year/ Depending on Qualifications.
The job duties describe the general nature and level of work assigned to this position and is not an exhaustive list. For some positions, detailed procedures may be outlined in supplemental documents.
We exist to turn on the science and inspire learning, inform policy and improve lives. We envision a world in which all people have the power to use science to make lives better. We value science as an essential literacy and strive for inclusion inside and out so that our museum and our people reflect and respond to the diverse needs and cultures of our community. It is the museum’s policy and practice to hire and promote qualified job seekers from a variety of backgrounds and experiences. We offer benefit packages for full-time and part-time employees.
Imagine yourself here. Be a part of something great at the Science Museum of Minnesota.
The Science Museum of Minnesota knows that diversity generates better ideas, inspires creativity, and is essential to building a positive workplace. As an employer of choice, we hire and retain employees by valuing differences, creating a collaborative work environment, and providing promotional and career development opportunities. Read our Statement on Equity and Inclusion.
Join our Visitor Relations team as a Visitor and Volunteer Experience Manager. This position oversees the delivery of customer service and personalized facilitated experiences through both staff and volunteers . This role also oversees organizational volunteer operations ensuring strategic alignment and delivery.
Work Environment: Temporarily remote work from home to be assessed every 3 months in response to the COVID-19 pandemic, office setting onsite.
Job Duties & Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Hiring Pay Range: $50,000 USD or more per year/ Depending on Qualifications.
The job duties describe the general nature and level of work assigned to this position and is not an exhaustive list. For some positions, detailed procedures may be outlined in supplemental documents.
We exist to turn on the science and inspire learning, inform policy and improve lives. We envision a world in which all people have the power to use science to make lives better. We value science as an essential literacy and strive for inclusion inside and out so that our museum and our people reflect and respond to the diverse needs and cultures of our community. It is the museum’s policy and practice to hire and promote qualified job seekers from a variety of backgrounds and experiences. We offer benefit packages for full-time and part-time employees.