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Omnitheater Operator

Posted: November 11, 2019 by MAEE Administration

Category: Science Museum of Minnesota

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Omnitheater Operator
Job Type
  • Part Time & Seasonal
Organization Science Museum of Minnesota
Job Description

Imagine yourself here. Be a part of something great at Science Museum of Minnesota.

The Science Museum of Minnesota knows that the diversity in our communities generates better ideas, inspires creativity and is essential to building a positive workplace. As an employer of choice, we hire and retain the best employees by valuing differences, creating a collaborative work environment, and providing promotional and career development opportunities. Read our Statement on Equity and Inclusion.

Join our team as an Omnitheater Operator and help us to provide guidance, coaching, and leading by a good example in customer service excellence to ensure technical show-quality standards are met in support of the museum and its mission. This position utilizes technology and collaboration to effectively provide work oversight within the Omnitheater. The Omnitheater Operator is the supervisor of the shift.

Work Environment: Must be able to lift at least 50 pounds. Must be comfortable working in tight spaces; regularly exposed to moving mechanical parts and occasional high noise levels. Must exhibit the dexterity needed to perform precise motor skills. Must have mechanical and general-use computer aptitude.

Job Duties & Responsibilities:

  • Create an exceptional visitor experience by operating Omnitheater equipment with expertise (as formally trained) to ensure that movies and events run on time and are exhibited in the excellent quality expected by audiences, the museum, content distributors, and clients.
  • Demonstrate excellent customer service and coach staff in all areas of the visitor experience, including welcoming, responding to inquiries, providing general museum information, scanning tickets, solving technical issues and resolving customer service issues as they occur.
  • Serve as the primary point of contact for staff to report technical issues, and partner with the Technical Manager and IMAX Corporation in accurately diagnosing problems (troubleshooting) and performing Omnitheater maintenance during on and off operational hours as scheduled or as necessary in an emergency.
  • Communicate effectively with all staff, including the Visit Team, Team Lead, Coordinators, Managers, Event Leads, and Engineers through personal interaction, email, or handheld radio to ensure all aspects of daily operations are fulfilled and to address unexpected situations in accordance to museum policies and procedures.
  • Provide guidance to Omnitheater staff in areas of daily operations, policy and emergency procedures.
  • Maintain familiarity with all museum policies, procedures, schedules, and programs, including new films, exhibits, and special events.
  • Support diversity initiatives across the organization. Contribute to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
  • Assist with the touring and special handling of identified museum and theater guests.
  • Report daily interactions and observations using electronic logging (blogging) for each shift completed, including successes and shortcomings, visitor feedback, technical issues, and any other issues encountered or reported.
  • Partner with the Omnitheater’s Technical Manager to support audiovisual sets for special events.
  • Perform other related duties as assigned.

Minimum Qualifications:

  • Proven customer service and leadership experience.

Preferred Qualifications:

  • High School diploma or equivalent.
  • Previous theatre, movie theater, or event support experience.
  • Cultural competency and experience working with diverse communities.
  • Willingness to be open and respectful of all backgrounds.
  • Fluency in language(s) other than English valued (Hmong, Somali, Spanish).

Hiring Pay Range: $14.31 – 15.00+ hourly / Depending on Qualifications.

The job duties describe the general nature and level of work assigned to this position and is not an exhaustive list. For some positions, detailed procedures may be outlined in supplemental documents.

We exist to turn on the science and inspire learning, inform policy and improve lives. We envision a world in which all people have the power to use science to make lives better. We value science as an essential literacy and strive for inclusion inside and out so that our museum and our people reflect and respond to the diverse needs and cultures of our community. It is the museum’s policy and practice to hire and promote qualified job seekers from a variety of backgrounds and experiences. We offer benefit packages for full-time and part-time employees.

Location Saint Paul, MN
Expires 2019-12-02
Link https://recruiting.ultipro.com/SCI1003/JobBoard/c166f9af-3e28-a8e2-590c-1b51cbf69a53/OpportunityDetail?opportunityId=24f36b6a-541e-41f2-b903-47a32ee1b93e
MAEE Partner Science Museum of Minnesota
Omnitheater Operator
  • Part Time & Seasonal
Science Museum of Minnesota
Location: Saint Paul, MN
Expires: 2019-12-02
Link: https://recruiting.ultipro.com/SCI1003/JobBoard/c166f9af-3e28-a8e2-590c-1b51cbf69a53/OpportunityDetail?opportunityId=24f36b6a-541e-41f2-b903-47a32ee1b93e
MAEE Partner: Science Museum of Minnesota
Job Description:

Imagine yourself here. Be a part of something great at Science Museum of Minnesota.

The Science Museum of Minnesota knows that the diversity in our communities generates better ideas, inspires creativity and is essential to building a positive workplace. As an employer of choice, we hire and retain the best employees by valuing differences, creating a collaborative work environment, and providing promotional and career development opportunities. Read our Statement on Equity and Inclusion.

Join our team as an Omnitheater Operator and help us to provide guidance, coaching, and leading by a good example in customer service excellence to ensure technical show-quality standards are met in support of the museum and its mission. This position utilizes technology and collaboration to effectively provide work oversight within the Omnitheater. The Omnitheater Operator is the supervisor of the shift.

Work Environment: Must be able to lift at least 50 pounds. Must be comfortable working in tight spaces; regularly exposed to moving mechanical parts and occasional high noise levels. Must exhibit the dexterity needed to perform precise motor skills. Must have mechanical and general-use computer aptitude.

Job Duties & Responsibilities:

  • Create an exceptional visitor experience by operating Omnitheater equipment with expertise (as formally trained) to ensure that movies and events run on time and are exhibited in the excellent quality expected by audiences, the museum, content distributors, and clients.
  • Demonstrate excellent customer service and coach staff in all areas of the visitor experience, including welcoming, responding to inquiries, providing general museum information, scanning tickets, solving technical issues and resolving customer service issues as they occur.
  • Serve as the primary point of contact for staff to report technical issues, and partner with the Technical Manager and IMAX Corporation in accurately diagnosing problems (troubleshooting) and performing Omnitheater maintenance during on and off operational hours as scheduled or as necessary in an emergency.
  • Communicate effectively with all staff, including the Visit Team, Team Lead, Coordinators, Managers, Event Leads, and Engineers through personal interaction, email, or handheld radio to ensure all aspects of daily operations are fulfilled and to address unexpected situations in accordance to museum policies and procedures.
  • Provide guidance to Omnitheater staff in areas of daily operations, policy and emergency procedures.
  • Maintain familiarity with all museum policies, procedures, schedules, and programs, including new films, exhibits, and special events.
  • Support diversity initiatives across the organization. Contribute to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
  • Assist with the touring and special handling of identified museum and theater guests.
  • Report daily interactions and observations using electronic logging (blogging) for each shift completed, including successes and shortcomings, visitor feedback, technical issues, and any other issues encountered or reported.
  • Partner with the Omnitheater’s Technical Manager to support audiovisual sets for special events.
  • Perform other related duties as assigned.

Minimum Qualifications:

  • Proven customer service and leadership experience.

Preferred Qualifications:

  • High School diploma or equivalent.
  • Previous theatre, movie theater, or event support experience.
  • Cultural competency and experience working with diverse communities.
  • Willingness to be open and respectful of all backgrounds.
  • Fluency in language(s) other than English valued (Hmong, Somali, Spanish).

Hiring Pay Range: $14.31 – 15.00+ hourly / Depending on Qualifications.

The job duties describe the general nature and level of work assigned to this position and is not an exhaustive list. For some positions, detailed procedures may be outlined in supplemental documents.

We exist to turn on the science and inspire learning, inform policy and improve lives. We envision a world in which all people have the power to use science to make lives better. We value science as an essential literacy and strive for inclusion inside and out so that our museum and our people reflect and respond to the diverse needs and cultures of our community. It is the museum’s policy and practice to hire and promote qualified job seekers from a variety of backgrounds and experiences. We offer benefit packages for full-time and part-time employees.

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